Privacy Policy

IVL Creatives, located at Egelinglaan 43 in Zeist, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:
www.ivlcreatives.com

Egelinglaan 43
3705 TB Zeist

+31 06 4007 2931

Isabelle van Lier is responsible for protecting the data of IVL Creatives. She can be reached at isabelle@ivlcreatives.com.


1. General
IVL Creatives considers careful handling of personal data of great importance. When processing personal data, IVL Creatives complies with the requirements of the General Data Protection Regulation (AVG). In this privacy statement, IVL Creatives explains what personal data it collects, uses, and for what purpose. IVL Creatives encourages all visitors to www.ivlcreatives.com to read this privacy statement carefully. 


2. Personal data that we process
IVL Creatives processes your personal data because you use our services and/or because you provide it to us yourself. Below, you will find an overview of the personal data we process if you use the website and/or fill out a contact form:

First and last name
Phone number
Business e-mail address
Other personal data that you actively provide in correspondence and by telephone
Data about your activities on our website (date, time, pages visited and duration)
IP address
Internet browser and device type

2.1 How does IVL Creatives obtain your personal data?
We obtain personal data in several ways:

Contact form
On our website you can contact us by filling out contact forms, download additional content and subscribe or register for (news) updates. For this, we use your e-mail address and phone number. Storing these data in our customer database is an important processing step in order to be able to help you further. We need this data to be able to contact you in response to your questions and to continue to send you personal and relevant information in the future.

Obtaining personal data by mail
Every day, our team maintain various contacts via e-mail. In this way we obtain personal data, such as a name, e-mail address, telephone number, information about your employer and position, and information contained in e-mail messages.Storing some of this data in our customer database is an important processing step in order to be able to help you further. We need this data in order to answer your questions and continue to send you personal and relevant information in the future.

Obtaining personal data through third parties
To create a good customer picture and improve our services, we use information provided to us by Calendly, Typeform, Webflow, Instagram, Facebook, LinkedIn, TikTok, Pinterest, FLICK, Hubspot and Google Analytics. These parties provide us with information about visitors who visit our website. For more information, please visit the website of the third party in question.


3. Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at isabelle@ivlcreatives.com and we will delete this information.


4. For what purpose and on what basis we process personal data
IVL Creatives processes your personal data for the following purposes:
Sending our newsletter
Calling or emailing you when necessary to carry out our services or inform you about our services
Inform you about changes to our services and products.
IVL Creatives analyzes your behavior on the website in order to improve the website and the range of our services to match your preferences.
IVL Creatives tracks your surfing behavior across different websites so that we can tailor our products and services to your needs. 


5. Automated decision-making
IVL Creatives does not make decisions based on automated processing about matters that (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. a team member of IVL Creatives).  


6. How long we keep personal data
IVL Creatives stores your personal data no longer than is strictly necessary to fulfill the purposes for which your data is collected. When the purposes are no longer applicable and retention is no longer necessary, your personal data will be deleted. 


7. Sharing personal data with third parties
IVL Creatives only provides third parties with data if this is necessary for the execution of our agreement with you or to comply with a legal obligation. 


8. Websites and services of third parties
This privacy statement does not apply to third-party websites that are linked to IVL Creative’s website through links. IVL Creatives cannot guarantee that these third parties will handle your personal data in a trustworthy and/or secure manner. IVL Creatives encourages you to read the privacy statements of such third-party websites carefully before using such websites.


9. Cookies, or similar techniques, that we use
IVL Creatives uses functional, analytical and tracking cookies. 

9.1 What are cookies?
A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. IVL Creatives uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. 

9.2 Why do we use cookies?
These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. 

9.3 What cookies do we use?

Functional cookies 
These cookies are necessary to make the website work. Without these cookies you and some preferences (such as your language settings) cannot be saved. 

Google Analytics 
To test the quality and effectiveness of our website, we use Google Analytics. This allows us to see how the website is used and how we can improve the website. We have entered into a processor agreement with Google. This means that Google will not use the data collected by these cookies for its own purposes. IVL Creatives uses Google Analytics service to track, and obtain reports on how you use the services offered. Google may provide this information to third parties where Google is legally required to do so, or where such third parties process the information on Google's behalf. IVL Creatives has entered into a processor agreement with Google and has prohibited Google from using the obtained analytics information for other Google services. IVL Creatives has also disabled the transfer of IP addresses to Google through analytics.

Tracking cookies 
We ask your permission to set tracking cookies. Based on the pages you have visited, we can show you ads that we think will be of interest to you.

Social media 
Social media collect information through the code of these buttons, even before you press the button. We have no influence on this. With these cookies, social media make it possible for advertisers to find you. Regularly read the privacy statements of Facebook, Twitter and LinkedIn yourself to see what happens with your data collected via the cookies. 

9.4 How can I disable or delete cookies? 
During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings.


10. Viewing, correcting or deleting data 
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the data processing or object to the processing of your personal data by IVL Creatives and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to isabelle@ivlcreatives.com. To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.IVL Creatives would also like to point out that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons 


11. How we secure personal data
IVL Creatives takes the protection of your data seriously and takes appropriate measures to protect against misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. To secure the website and software, IVL Creatives uses a secure and encrypted SSL connection. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service at isabelle@ivlcreatives.com.